microConnect is an SDK that allows you to quickly integrate a responsive help screen into your website, online portal, or app
In-App Help Screen
microConnect is a help button that takes your customers to a holistic help screen within your app. It includes traditional support (FAQs, email, and phone) as well as live chat, service bots, issue status updates and deep links to the Connect app.
Connect is the mobile extension of microConnect for when 3G/LTE is needed. It also provides additional functionality such as video support, multi-provider chat rooms and visual ticket timelines. The Connect app can be private labeled to include your branding and logo. You can learn more about Connect here.
webConnect allows you to harness the power of Connect within your website or customer portal to give your customers a quick and easy way to receive real-time chat support.
A look at the numbers
How satisfied are customers with various support channels?
Why do customers love live chat?
I get my questions answered immediately
Because I can multi-task
It's the most efficient communication method
Better information than if I emailed
I don't like talking on the phone
Ready to get started?
Please explore the APIs and repositories and when you are ready to speak with a Boomtown representative, reach out to us to discuss your integration objectives and we will provide you with API keys.